Refund Policy

Faulty or Damaged Items

If your product is faulty or damaged, please email us with photographic proof and request either a refund or a replacement within 14 days of receiving the item. You do not have to return the faulty/damaged item to us, but are required to show evidence.

Please email: richard [at] leicesterdrumschool.co.uk with your refund claim.

* To complete your return, we require a receipt or proof of purchase.

Exchanges / Ordered Wrong Item

Items are produced on demand and as such we are not able to exchange items if you have ordered the wrong item.  

Late or missing refunds

If you haven’t received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at richard [at] leicesterdrumschool.co.uk

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.